Natural Fancy Sapphire Emerald Cut Set | 5x3mm 36 Pcs | Madagascar Pastel | Tennis Bracelet

SHIPPING POLICY

Thank you for shopping with Zehra Gems.

Processing Time:

All orders are processed within 1–3 business days after payment confirmation.

Shipping Time:

International shipping usually takes 5–10 business days depending on the destination country and customs clearance.

Shipping Carrier:

We use reliable international courier services such as DHL or FedEx standard Shipping Thailand post and YUN EXPRESS Tracking information will be provided once the order has been shipped.

Customs, Duties and Taxes:

Zehra Gems is not responsible for any customs duties, import taxes, or additional charges applied by the destination country. These charges are the responsibility of the buyer.

Delays:

Delivery times are estimates and may be affected by customs procedures or unforeseen circumstances.

If you have any questions about your shipment, please contact us at:

zehragemstz@gmail.com

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at zehragemstz@gmail.com. Please note that returns will need to be sent to the following address: [ZEHRA GEMS CO., LTD, 919/1 JEWELRY TRADE CENTER BOOTH BB116 B1 FLOOR SILOM ROAD BANGRAK BANGKOK 10500 THAILAND] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at zehragemstz@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at zehragemstz@gmail.com.

Is this gemstone natural or treated?
Treatment is stated in the Details tab above.

Where does this gemstone originate from?
Origin is stated in the Details tab above.

Will the color look the same in person as in photos?
Screen displays vary, and gemstone color can shift slightly under different lighting.

Can this stone be set into a custom jewelry design?
Yes, based on the shape and cut listed above, most of our loose gemstones are suitable for custom jewelry settings.

What is your return policy?
See our Refund Policy for full details.